Welcome to Chronaut. As a seller on our platform, you are expected to maintain high standards of professionalism, quality, and transparency. These guidelines are in place to protect both buyers and sellers and ensure a premium marketplace experience.
1. Seller Eligibility
You must be at least 18 years old and capable of entering into legally binding agreements to become a seller on Chronaut.
2. Product Listings
2.1 Authenticity & Accuracy
All watches listed must be authentic. Counterfeit, replica, or unauthorized goods are strictly prohibited. Product descriptions, images, and details must accurately represent the item being sold.
2.2 Condition Disclosure
Clearly state whether the item is new, pre-owned, refurbished, or vintage. Mention any visible wear, defects, or missing components.
2.3 High-Quality Images
Upload clear, high-resolution images of your products from multiple angles, including any certificates or packaging.
3. Pricing & Fees
3.1 Fair Pricing
Ensure your prices are competitive and reflect the market value of your product. Chronaut reserves the right to remove listings deemed overpriced or misleading.
3.2 Seller Fees
Chronaut may charge listing, commission, or transaction fees. These will be communicated transparently and are subject to change with prior notice.
4. Order Fulfillment
4.1 Shipping Requirements
Ship orders within the specified timeframe. All shipments must include tracking information and be securely packaged.
4.2 Delays & Issues
Notify Chronaut and the buyer immediately in case of delays, damage, or lost items. Failure to fulfill orders on time may lead to penalties or account suspension.
5. Returns & Disputes
5.1 Return Acceptance
You are required to honor Chronaut’s return policies. In case of defective or misrepresented products, returns must be accepted at the seller’s expense.
5.2 Dispute Resolution
Chronaut will mediate disputes when necessary. Sellers must cooperate during investigations and provide requested documentation.
6. Communication & Conduct
6.1 Professional Behavior
Maintain respectful, prompt, and professional communication with buyers and the Chronaut team.
6.2 No Off-Platform Transactions
All communications and transactions must remain on the Chronaut platform. Attempting to bypass the platform may result in removal.
7. Intellectual Property
You may not use Chronaut’s brand, logo, or content without written permission. Respect third-party IP rights in your product listings.
8. Account Management
8.1 Information Accuracy
Keep your profile and payment information up to date. You are responsible for maintaining the confidentiality of your account.
8.2 Account Suspension
Chronaut reserves the right to suspend or terminate seller accounts for guideline violations, fraud, or misuse of the platform.
9. Legal Compliance
You must comply with all applicable local, national, and international laws regarding your products, business practices, and taxes.
10. Updates to Guidelines
These guidelines may be updated periodically. Sellers will be notified of major changes. Continued use of the platform indicates your acceptance of the latest version.
11. Need Help?
For any seller-related inquiries, contact us:
📧 Email: [insert email]
📞 Phone: [insert phone number]
📍 Address: [insert business address]
